CUSTOMER QUALITY SPECIALIST
We are searching for an experienced customer quality specialist in the automotive sector for a manufacturing company in Catanele, Arges county.
Domeniu AUTOMOTIVE
Oraș CATANELE, ARGES COUNTY
Responsabilities
- Identifies and reports product defects to the Quality Director and Plant Director;
- Allocates discarded products separately;
- Updates the problem follow-up form daily;
- Monitors the production process from a quality perspective;
- Intervenes immediately in case of quality issues and stops the production line, if necessary;
- Manages customer claims and creates action plans until corrective solutions are implemented;
- Prepares and validates 8D reports, coordinates action plans and monitors their effectiveness;
- Monitors the relationship with the customer and defines corrective, preventive, and continuous improvement actions;
- Coordinates the analysis of claimed products and sends the resulting report to the customer;
- Evaluates the effectiveness of corrective and preventive actions taken due to quality incidents;
- Provides support for problem-solving teams;
- Uses quality tools and problem-solving methods, such as: 8D, 5 Why, Ishikawa, QRQC, PDCA;
- Participates in daily QRQC meetings;
- Follows up on necessary documents during the project phase – PFMEA, control plans;
- Responsible for ANPQP (Advanced Product Quality Planning).
Skills/Competencies
- Bachelor degree (preferably technical);
- Solid knowledge of quality tools: 8D, 5 Why, PFMEA, Ishikawa, etc.;
- 3 – 5 years of previous experience in a similar position;
- Proficiency in Microsoft Office (Excel, Word);
- English – advanced level;
- Prepared to take business trips ~ 50% of the time;
- Analytical thinking, detail-oriented attitude;
- Excellent communication skills.