CUSTOMER QUALITY SPECIALIST

We are searching for an experienced customer quality specialist in the automotive sector for a manufacturing company in Catanele, Arges county.

Domeniu AUTOMOTIVE
Oraș CATANELE, ARGES COUNTY

Responsabilities

  • Identifies and reports product defects to the Quality Director and Plant Director;
  • Allocates discarded products separately;
  • Updates the problem follow-up form daily;
  • Monitors the production process from a quality perspective;
  • Intervenes immediately in case of quality issues and stops the production line, if necessary;
  • Manages customer claims and creates action plans until corrective solutions are implemented;
  • Prepares and validates 8D reports, coordinates action plans and monitors their effectiveness;
  • Monitors the relationship with the customer and defines corrective, preventive, and continuous improvement actions;
  • Coordinates the analysis of claimed products and sends the resulting report to the customer;
  • Evaluates the effectiveness of corrective and preventive actions taken due to quality incidents;
  • Provides support for problem-solving teams;
  • Uses quality tools and problem-solving methods, such as: 8D, 5 Why, Ishikawa, QRQC, PDCA;
  • Participates in daily QRQC meetings;
  • Follows up on necessary documents during the project phase – PFMEA, control plans;
  • Responsible for ANPQP (Advanced Product Quality Planning).

Skills/Competencies

  • Bachelor degree (preferably technical);
  • Solid knowledge of quality tools: 8D, 5 Why, PFMEA, Ishikawa, etc.;
  • 3 – 5 years of previous experience in a similar position;
  • Proficiency in Microsoft Office (Excel, Word);
  • English – advanced level;
  • Prepared to take business trips ~ 50% of the time;
  • Analytical thinking, detail-oriented attitude;
  • Excellent communication skills.

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